Frequently Asked Questions

We provide service, parts, and refurbishments for all major CMP and post-CMP platforms, including:

• Applied Materials (Mirra / Mirra Mesa / Reflexion)

• Speedfam IPEC (372, 472, 676, 776)

• Auriga (200 mm / C / EC)

• Strasbaugh (6EC / 6EG)

• OnTrak (Lam) Series 0–III, Synergy, and Integra

Local service calls within the Phoenix Valley are typically handled within 48 hours.

Out-of-state support is usually scheduled within one week, depending on engineer and parts availability.

• Parts repairs: usually completed within one week (quoted at four weeks standard).

• Tool refurbishments: typically 8–10 weeks, depending on scope and component availability.
  

Yes. Our field service engineers deploy worldwide, and we regularly ship parts to customers across the U.S., Europe, and Asia.

Submit the part numbers or tool details on our online form or call (480) 988-2815.

Once we confirm pricing and lead times, you can issue a Purchase Order (PO) or pay by credit card.

All orders ship FOB Chandler, AZ.

Both. We maintain a large in-stock inventory for common components and also have an extensive sourcing network for legacy or hard-to-find parts.

• Parts: Standard 90-day warranty, with extended options available.

• Tools: Coverage depends on refurbishment level and service scope.

We offer hands-on training for tool operation, maintenance, and safety.
Training can be conducted on-site or at our Chandler facility, depending on the tool configuration.

Advanced CMP process development training is available through our partner organization, Kothar Technologies.

Yes. Zyon specializes in obsolescence and legacy support.

We can source or manufacture replacement parts, retrofit assemblies, and extend the usable life of discontinued CMP tools.

Yes. Zyon Technologies is ISO 9001:2015 certified for quality management and operates an ISO 7 cleanroom for head builds and refurbishments.

Every refurbishment follows documented ISO 9001:2015 procedures, and warranty coverage is defined in the quote based on tool condition and refurbishment level.

• 📞 Phone: (480) 988-2815

• 📍 Address: 2227 W Pecos Rd, Suite 12, Chandler, AZ 85224
  Our business hours are Monday–Friday, 8 AM – 5 PM MST.